Lifetime Guarantee and Repair Service Policy
All of the collars and leashes that I sell are handmade to order. They are designed to be well-loved. To keep you loving your VH gear, we offer a lifetime guarantee on all rope gear against material and workmanship defects. This guarantee applies to all rope gear that I make.
This Lifetime Guarantee warranties all Volkshund rope gear for the lifetime of the product, or for as long as it’s owned by the original purchaser (whichever is shorter). This guarantee applies to all hardware, clamps, carabiners, and o-rings. In the event of failure, all gear will be repaired (or replaced if repair is not possible) at no charge to you. I ask that you fill out a repair form before you ship out the item. I will confirm your request within two (2) business days. Please take pictures of the damage to include on your form. Repairs can take anywhere from 2-10 business days, depending on the complexity of the repair. Please keep in mind that I will repair the gear, but I will not clean your gear. I ask that you please consider cleaning your gear before shipping it in for repair.
This guarantee does not apply to normal wear and tear, or damage caused by the dog. Examples of this would be your dog chewing through the rope, wear on the hardware coating, corrosion, scuffing, color changes and staining, and water damage.
Gear used for purposes other than those advertised and intended are not covered by this guarantee. No Volkshund gear is intended to be used as a tie out, or to be left on animals unattended.
If a product has been damaged in a way that is not covered by this guarantee, I will provide you with a quote for the repair. You can choose whether to authorize the repair. Return shipping is the responsibility of the customer.
Repairs covered by this guarantee are of no cost to you. Any damage that is deemed a defect in the craftsmanship or materials will be repaired, but we do ask that you cover the shipping cost to and from our shop. Please use a service that includes insurance and tracking. I recommend shipping with USPS. Please DO NOT ship FedEx.
Please include a sheet of paper in your order with your name, original order number, and return shipping address. Ship the piece(s) in need of repair to:
3756 N Wozniak Rd
Michigan City, IN 46360